Frequently Asked Questions

RaylVox connects directly to Asterisk, FreePBX, Issabel, Elastix, and other IP-PBX systems via AGI and AMI protocols. If your PBX supports Asterisk dial plan or SIP trunking, RaylVox can integrate without additional middleware. Our team will verify compatibility in an initial consultation session.

Basic configuration (connecting PBX to RaylVox via AGI scripts) is generally completed in one session (1-2 hours). Full setup including AI model deployment, dial plan configuration, and team training typically takes 2-3 business days. We provide technical guides and onboarding sessions for each deployment mode.

Yes. All call data is encrypted end-to-end, both in cloud and on-premise modes. We comply with data privacy regulations. For on-premise deployment, data never leaves your infrastructure in Indonesia. For whitelabel deployment, you have full control over data storage and retention. We comply with SOC 2 security standards.

Yes. Our acoustic models are trained for Bahasa Indonesia and various regional dialects including Javanese, Sundanese, and Malay. We also support code-switching (mixing Indonesian and regional languages in one conversation), which is common in Indonesian call centers.

Yes. RaylVox is designed to support data privacy compliance: end-to-end encryption, access controls, configurable data retention, and on-premise options to keep call data on your infrastructure in Indonesia. For the financial industry, we also support OJK compliance requirements in the collection process (telecollection).

We apply a monthly subscription model based on minute volume and number of concurrent calls, with customizable packages. Final pricing depends on AI seats, call minute volume, and deployment mode (cloud/on-premise/whitelabel). Free initial consultation and quote. See complete pricing information.

No hidden setup fees. One-time onboarding cost includes technical guidance, AGI script installation, and initial team training. Contracts are flexible, monthly or annual according to your preference. No penalties for upgrade, downgrade, or cancellation.

Yes. We offer a personalized free demo. Not a sales presentation, but a live walkthrough of Voice AI on your Asterisk PBX, based on your call center workflow. You can bring real scenarios, and we'll show you what RaylVox can do. Book a free demo here.

Yes. RaylVox is available in three deployment modes: Cloud, On-Premise (at your data center or server), and Whitelabel. On-premise mode ensures call data never leaves your infrastructure, the primary choice for banking, fintech, and OJK-regulated industries.